Privacy Policy

ReteMobile S.p.A. ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we process personal data when you use our online platform, including any applications, websites, or services provided by us, in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Information We Collect

We collect personal data necessary to provide and improve our telecommunications and mobile internet services, including but not limited to:

• Identification data such as your name and contact details.
• Technical information including IP address, browser type, and connection data.
• Usage data relating to your interaction with our services.
• Location data relevant to our network coverage optimization and service provision.
• Customer support information when you contact our technical support team.

How We Use Your Information

Your personal data is used for the following purposes:

• To deliver and manage our mobile network coverage optimization, broadband internet solutions, 4G/5G infrastructure services, and IoT connectivity.
• To communicate with you regarding service updates, support requests, and account management.
• To improve and personalize our services and develop new offerings.
• To comply with legal obligations and regulatory requirements.
• To protect against fraud and unauthorized use of our services.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where appropriate.
• The performance of a contract to which you are a party.
• Compliance with a legal obligation.
• Our legitimate interests, balanced against your rights, to manage and improve our services securely and efficiently.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers assisting in delivering our services, subject to strict confidentiality agreements. We may also disclose data when required by law, such as regulatory authorities or law enforcement agencies.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. When data is no longer required, it will be securely deleted or anonymized.

Your Rights

Under the GDPR, you have the right to:

• Access your personal data and obtain information about how it is processed.
• Rectify inaccurate or incomplete information.
• Request erasure of your personal data under certain conditions.
• Object to or restrict processing of your data.
• Request data portability to transfer your data to another controller.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, you may contact us by mail at:

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and enhanced in line with industry standards.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children below this age threshold. If we become aware of such data being collected, we will take steps to delete it promptly.

International Data Transfers

Personal data may be processed within the European Economic Area (EEA). If data is transferred outside the EEA, it will be subject to appropriate safeguards as required by applicable data protection laws, ensuring an adequate level of protection.

Cookies and Similar Technologies

Our online platform may use cookies and other tracking technologies to enhance user experience and analyze site usage. Detailed information about our use of cookies is available in our Cookie Policy.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We encourage you to review it periodically to stay informed about how we protect your information.

By using our online platform, you acknowledge that you have read and understood this privacy policy and consent to the processing of your personal data as described herein.